FAQ

1. What is your return policy?
We accept returns within 30 days of delivery. Items must be in original condition and packaging. Please contact our support team to initiate a return.

2. Do you offer free shipping?
We offer free standard shipping on orders over $100 within the continental US. Expedited shipping options are available at checkout for an additional fee.

3. How long will my order take to arrive?
Standard shipping typically takes 5-7 business days. Processing time is 1-2 business days. You will receive a tracking number once your order ships.

4. Can I track my order?
Yes! After your order ships, we will send you a tracking number via email so you can monitor your package’s progress.

5. Are your products eco-friendly?
We prioritize sustainable materials and ethical craftsmanship in our collections. Many of our products are made from responsibly sourced wood and recycled materials.

6. How can I contact customer service?
You can reach us at support@auraessenceco.com or call (123) 456-7890 Monday through Friday, 9 AM to 5 PM EST.

7. Do you offer custom orders?
Currently, we do not offer custom furniture, but we are always expanding our collections. Stay tuned for updates!